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Faulty, Damaged or Incorrect Items Received
What should I do if I receive a faulty or damaged item?
We're very sorry for any inconvenience and disappointment this may cause. Please contact our Customer Experience team using the form here and provide the following:. 1. Your full name and order number. 2. The email address used for the purchase. 3.
What should I do if items are missing from my order?
We're very sorry for any inconvenience and disappointment this may cause. Please contact our Customer Experience team here and confirm the missing item(s) product name(s). If possible please also provide a copy of the dispatch note you received with
What should I do if I receive an incorrect item?
We're very sorry for any inconvenience and disappointment this may cause. Please contact our Customer Experience team here and confirm the product name(s) received and also the product name(s) you should have received. If possible please also provid