Order Information
I'd like to cancel or edit my order
We are only able to cancel or amend orders before they have been shipped. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now - please return any items you no longer wish to keep and contact the carrier
I should have received my order by now, what should I do?
Please check your tracking information which is sent once your order is shipped. To make further checks please contact the courier company who will be able to share more information about the delivery of your item. If you need further assistance plea
There is an item missing from my order, what should I do?
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel.Please also check the invoice inside your parcel bag. This will detail whic
What does it mean if my order is under payment review?
If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received a order confirmation email, please contact us here as soon as you can
How wilI know if you have received my order?
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our t
Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email. Iif you have not received it within 10mins of placing your order check your Junk/Spam folder. If you have not received your order confirmation email please contact us.
Payment by Klarna?
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:. Further information and Klarna’s user terms can be found here. General information on Kla